Effective date: July 19, 2026

This policy applies to digital products sold by Zee International, operating as PDF Street, through pdfstreet.com. Product-specific terms shown before checkout form part of this policy.

Digital sales are generally final

Digital files are supplied immediately and cannot be returned in the same way as physical goods. For that reason, purchases are generally final and we do not provide refunds for change of mind, failure to use the product, dissatisfaction with a clearly described format or topic, or the absence of a particular result.

If the file does not arrive or work

We stand behind delivery of the product you purchased. If the download email is missing, the link does not work, or the file is corrupted, incomplete, or inaccessible, contact us within 14 days with your order number and a description or screenshot of the issue.

Our first remedy is to solve the problem: we will verify the order and promptly restore the download, redeliver the product, troubleshoot access, or provide a working replacement. Email filtering, an incorrect email address, or a failed first download does not mean you lose the product; once the order is verified, we will make reasonable efforts to get the purchased file to you.

Limited refund situations

A refund may be issued only when:

• The same order was charged more than once.
• A verified file or delivery defect cannot be resolved after reasonable redelivery, troubleshooting, or replacement attempts.
• The delivered product is materially different from its published description and the problem cannot be corrected.
• Applicable law requires a refund or another remedy that cannot lawfully be excluded.

Approved refunds are returned to the original payment method. Processing time after approval depends on Stripe, the card network, and the customer’s financial institution.

How to request help

Use the contact page and include the order number, purchase email, and a clear explanation of the issue. Requests should be made within 14 days so delivery records and the file can be reviewed promptly. Please contact PDF Street before opening a payment dispute so we have a reasonable opportunity to deliver the product or correct the issue.

Personal and internal-business licence

A completed purchase grants the original buyer a limited, non-exclusive, non-transferable licence to download, read, print, and use the product on the buyer’s own devices for personal or internal business purposes.

Licence restrictions

The product remains the intellectual property of PDF Street. You may not:

• Resell, sublicense, share, redistribute, give away, publish, or include the product in another product, course, membership, or bundle.
• Edit, translate, rewrite, rebrand, or remove copyright notices or source attribution for distribution.
• Claim authorship, ownership, exclusivity, trademark rights, or endorsement by PDF Street.
• Upload the product to public or shared file services, marketplaces, AI-training datasets, or repositories.
• Provide editable or source files to another person or organization.

No resale, private-label, master-resale, redistribution, or commercial publishing rights are included.

Mandatory consumer rights

This policy does not exclude, restrict, or replace any warranty, consumer guarantee, refund right, or other remedy that applicable law says cannot be excluded or limited.

Related terms

This policy operates with the Terms & Conditions and Privacy Policy. Questions can be submitted through the contact page.